Guest Experience Agent - Front Desk

Melrosehoteldc; Los Angeles, Northern (CA, KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Beverly Hills Marriott is seeking a Front Desk Agent to warmly greet guests, manage check-in/out, and handle reservations with accuracy and professionalism. The role requires familiarity with front desk procedures, cash handling, and knowledge of rates and discounts.

This is a full-time position based in Beverly Hills, CA, with an hourly pay rate of $25.00. Candidates should be capable of working varied schedules, including nights and weekends, and be part of a team that delivers exceptional

Qualifications

• Experience in guest service or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.

Job description

Beverly Hills Marriott is seeking a Front Desk Agent to warmly greet guests, manage check-in/out, and handle reservations with accuracy and professionalism. The role requires familiarity with front desk procedures, cash handling, and knowledge of rates and discounts.

This is a full-time position based in Beverly Hills, CA, with an hourly pay rate of $25.00. Candidates should be capable of working varied schedules, including nights and weekends, and be part of a team that delivers exceptional