Guest Experience Front Desk Agent

Remington-Hospitality-; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Marriott Beverly Hills is seeking a Front Desk Agent to greet guests, check them in and out promptly, and assist with pre-registration and reservations. You will post charges and handle daily transactions with accuracy, using front desk systems and maintaining guest service standards.

Responsibilities include managing cash, handling card transactions, reviewing reservations, and applying cancellation/relocation procedures as needed.

Qualifications

• Strong guest service mindset with a focus on hospitality.
• Excellent verbal and written communication skills.
• Ability to work well in a team and adapt to a fast-paced environment.
• Experience handling payments (cash, checks, credit cards) accurately.
• Willingness to work varied shifts including nights and weekends.
• Ability to learn front desk systems and hotel procedures quickly.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and know how/where to input transactions.
• Maintain working knowledge of front office systems and daily transactions.
• Manage cash handling and guest payments, making correct change.
• Review reservations with special requests and block rooms accordingly.

Skills

Customer service

Communication

Teamwork

Cash handling

Job description

Marriott Beverly Hills is seeking a Front Desk Agent to greet guests, check them in and out promptly, and assist with pre-registration and reservations. You will post charges and handle daily transactions with accuracy, using front desk systems and maintaining guest service standards.

Responsibilities include managing cash, handling card transactions, reviewing reservations, and applying cancellation/relocation procedures as needed.