Guest Experience Ambassador — Front Desk

Bragg Hospitality; Alexandria (VA); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Bragg Hospitality is seeking a friendly Front Desk Agent to greet guests, manage check-ins/outs, reservations, and sales events. You will ensure smooth daily operations and assist with guest needs while upholding brand standards.

You’ll handle guest requests calmly, resolve issues promptly, and collaborate with other staff to maintain a welcoming environment and safe property. This on-site role requires adaptability and strong communication.

Qualifications

• Strong communication with guests and team.
• Ability to stay calm and resolve conflicts quickly.
• Comfort with discussing prices and sales with guests.
• Ability to read and follow documented steps and procedures.
• Quick to adapt when daily plans change and handle problems on the spot.

Responsibilities

• Greet guests warmly and assist with their needs.
• Manage front desk tasks: check-ins, check-outs, renewals, reservations, tours, and sales events.
• Respond promptly to guest calls and requests; uphold hotel policies.
• Document activities in the required log per policy.

Skills

Good communication

Calm under pressure

Sales aptitude

Follow procedures

Adaptability

Job description

Bragg Hospitality is seeking a friendly Front Desk Agent to greet guests, manage check-ins/outs, reservations, and sales events. You will ensure smooth daily operations and assist with guest needs while upholding brand standards.

You’ll handle guest requests calmly, resolve issues promptly, and collaborate with other staff to maintain a welcoming environment and safe property. This on-site role requires adaptability and strong communication.