Front Desk Guest Experience Coordinator

Bardessono; Los Angeles, Northern (CA, KY); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Beverly Hills Marriott is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations as needed. Based at 1150 South Beverly Drive, Los Angeles, CA 90035, this role focuses on creating a seamless arrival experience and smooth front desk operations.

You will handle charges, maintain accuracy in daily transactions, know room rates and promotions, and follow cancellation procedures.

Qualifications

• High work ethic and self-initiative
• Ability to work varying schedules including nights, weekends, holidays
• Team player with a guest-focused mindset
• Strong communication skills, both verbal and written

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
• Post charges accurately and efficiently
• Maintain working knowledge of front office systems and daily transactions
• Handle cash, checks, and credit card information with accuracy
• Review reservations with special requests and block rooms accordingly
• Know hotel rates, discounts, and cancellation procedures

Job description

Beverly Hills Marriott is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations as needed. Based at 1150 South Beverly Drive, Los Angeles, CA 90035, this role focuses on creating a seamless arrival experience and smooth front desk operations.

You will handle charges, maintain accuracy in daily transactions, know room rates and promotions, and follow cancellation procedures.