Guest Experience Ambassador — Front Desk

RESIDENCE INN (J ENTERPRISES INN OF COUNTY LINE, LLC); Indianapolis (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

Residence Inn (J Enterprises Inn of County Line, LLC) is seeking a front desk agent to provide outstanding guest service. You will check guests in and out, greet visitors with a smile, and answer questions about local travel and amenities.

The role requires being on your feet for 8 hours, with the ability to lift up to 25 lbs and use computer systems for reservations and inquiries. A friendly, helpful approach is essential for daily guest interactions.

Qualifications

• Excellent customer service and communication skills.
• Able to stand for 8 hours and lift up to 25 lbs.
• Comfortable using computer systems for reservations and guest inquiries.

Responsibilities

• Provide excellent customer service to hotel guests.
• Assist with check-in and check-out procedures.
• Answer questions and direct guests to services.
• Greet guests upon arrival and during their stay.
• Coordinate with guests about travel plans and needs.

Skills

Customer service

Guest relations

Phone communication

Tools

Computers

Job description

Residence Inn (J Enterprises Inn of County Line, LLC) is seeking a front desk agent to provide outstanding guest service. You will check guests in and out, greet visitors with a smile, and answer questions about local travel and amenities.

The role requires being on your feet for 8 hours, with the ability to lift up to 25 lbs and use computer systems for reservations and inquiries. A friendly, helpful approach is essential for daily guest interactions.