Guest Experience Front Desk Agent

Pacific Hotel Management, LLC; Emeryville (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k plan

Educational assistance program

Training

Recognition events

Travel discounts

Job summary

Pacific Hotel Management, LLC is seeking a Front Office Agent in Emeryville to welcome guests, handle check-in/check-out, assist with reservations, and promote hotel services. The role requires delivering personalized service, managing multiple tasks, and maintaining a seamless lobby operation.

The candidate should have at least 1 year of hospitality customer service experience, strong English communication, and a professional demeanor in a fast-paced hotel setting.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year customer service experience in hospitality.
• Experience in a hotel front desk or guest services is preferred.
• Bilingual or multilingual abilities are a plus.

Responsibilities

• Greet guests and associates upon contact.
• Check-in and check-out guests; assist with reservations.
• Provide parking guidance and transportation arrangements.
• Escort guests to rooms and other hotel areas as needed.
• Manage multiple calls, emails, and requests; deliver packages as required.
• Promote hotel services and maintain a welcoming lobby environment.

Skills

English communication

Interpersonal skills

Multitasking

Conflict resolution

Education

High School Diploma

Business/Hospitality degree

Tools

Microsoft Office

Outlook

Job description

Pacific Hotel Management, LLC is seeking a Front Office Agent in Emeryville to welcome guests, handle check-in/check-out, assist with reservations, and promote hotel services. The role requires delivering personalized service, managing multiple tasks, and maintaining a seamless lobby operation.

The candidate should have at least 1 year of hospitality customer service experience, strong English communication, and a professional demeanor in a fast-paced hotel setting.