Guest Experience Concierge

BENCHMARK; Berkeley (CA); On-site; USD 40,000 - 54,000; Full time

Job summary

Residence Inn Berkeley, part of Pyramid Global Hospitality, is seeking a motivated Guest Services Agent. The role uses an engaging personality to welcome guests, assists with luggage, and provides knowledge about the hotel, amenities, and local area to ensure a smooth arrival and stay.

You will escort guests to the front desk, support check-in, help with doors and gatekeeping, coordinate with other attendants, and strive to create a memorable, personalized experience for every guest.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interact with all guests.
• The bell person/guest services attendant will welcome each guest to our hotel.
• Open guest doors as guests arrive by motor vehicle.
• Escort and orient guests to the front desk for check-in.
• Park and retrieve guests’ vehicles as requested.
• Escort guests and their luggage to their room upon check-in.
• Explain our amenities and fun facts about the hotel.
• Work together with other attendants to ensure each guest has a personalized experience.
• Open doors for all guests.
• Assist lobby attendant in keeping the entrance area clean and organized.
• Be the difference with all guests and employees and do more than just “the norm

Job description

Residence Inn Berkeley, part of Pyramid Global Hospitality, is seeking a motivated Guest Services Agent. The role uses an engaging personality to welcome guests, assists with luggage, and provides knowledge about the hotel, amenities, and local area to ensure a smooth arrival and stay.

You will escort guests to the front desk, support check-in, help with doors and gatekeeping, coordinate with other attendants, and strive to create a memorable, personalized experience for every guest.