Night Front Desk Agent - Create WOW Moments

Pyramid Global Hospitality; Berkeley (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Pyramid Global Hospitality is hiring for a Front Desk Agent at the Residence Inn Berkeley in Berkeley, CA. The role focuses on delivering exceptional guest service, check-in/check-out, and sharing local area information to create a welcoming first impression.

Ideal candidates are outgoing, with strong verbal and written communication skills, and are able to work in a fast-paced setting. Weekend and holiday shifts are required in this busy hospitality environment.

Qualifications

• High school diploma or equivalent.
• Desire to make an impact on others.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Available to work weekends and holidays.

Responsibilities

• Check guests in and register them, providing knowledge about the hotel amenities and local area.
• Create a memorable first impression with engaging customer service.
• Resolve guest issues to WOW guests and ensure satisfaction.
• Promote and sell hotel programs.
• Coordinate with hotel/resort staff and assist other departments as needed.
• Follow emergency procedures and maintain house bank.
• Communicate pertinent information to the manager on duty.

Skills

Verbal communication

Written communication

Outgoing personality

People skills

Computer skills

Fast-paced work

Stamina

Flexible shifts

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is hiring for a Front Desk Agent at the Residence Inn Berkeley in Berkeley, CA. The role focuses on delivering exceptional guest service, check-in/check-out, and sharing local area information to create a welcoming first impression.

Ideal candidates are outgoing, with strong verbal and written communication skills, and are able to work in a fast-paced setting. Weekend and holiday shifts are required in this busy hospitality environment.