Front Office Agent/ Guest Service Concierge

Radiate Hospitality; Palo Alto (CA); On-site; USD 28,929 - 30,307; Part time

Job summary

Radiate Hospitality's Hotel Keen in Palo Alto is seeking a part-time Front Desk Agent/Guest Service Concierge to join a first-class front desk team providing extraordinary service. The role includes check-in/check-out, luggage handling, reservations, and city information, with a focus on creating memorable guest experiences.

The position requires prior front desk or hospitality experience, exceptional customer service, and availability for the PM shift and weekends.

Qualifications

• Previous front desk, reservations, and/or hospitality experience preferred.
• Excellent customer service skills.
• Must be available to work the PM shift (3pm - 11pm) and weekends.

Responsibilities

• Provide hotel front desk, bellman, and concierge services including check-in/check-out, luggage handling, restaurant/tour reservations, and city information.
• Build an authentic bond with guests and create a unique experience that encourages return visits.
• Post guest charges and payments to various accounts; ensure postings and payments are correct.

Skills

Front desk

Customer service

Hospitality

Reservations

Cash handling

Job description

Today, Radiate Hospitality is a company of 350 employees, with eleven lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.

Help us build something unique.

Managed by Radiate Hospitality, Hotel Keen is a 42-room hotel located in Palo Alto.

What We Look For...

We are looking for a Front Desk Agent/Guest Service Concierge - Part-time to be part of a first-class Front Desk Team that provides extraordinary service to our guests.

The Key Responsibilities

• Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
• Build an authentic bond with guests and create a unique experience that they will want to come back for.
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
• Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Listen to guest concerns, solve problems creatively and answer questions.
• Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
• Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.

The Model Qualifications

• Previous front desk, reservations, and/or hospitality experience preferred
• Excellent customer service skills.
• Must be available to work the PM shift (3pm - 11pm) and weekends

Radiate Hospitality is an EOE M/F/D/V **

Salary: $21.00 - $22.00 per hour