Guest Experience Leader — Front Office Supervisor

Radiate Hospitality; Palo Alto (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Radiate Hospitality in Palo Alto, CA is seeking a Front Office Supervisor to lead our guest experience team and elevate service standards. You will coach and develop Front Desk staff, manage check-in/check-out, and ensure flawless guest interactions across shifts.

This leadership role emphasizes proactive guest relations, staff training, and cross-department collaboration to deliver memorable experiences. You will stay informed about local attractions and hotel operations while maintaining

Qualifications

• Previous front desk, reservations, guest services, and/or hospitality experience preferred.
• At least one year of supervisory or leadership experience preferred.
• Strong customer service and interpersonal skills with a professional and approachable leadership style.
• Ability to coach, train, motivate, and support Front Desk team members.
• Strong communication, organizational, and problem-solving skills.
• Strong attention to detail and accuracy when handling guest information, accounts, payments, and Front Desk transactions.
• Ability to learn and confidently use hotel property management, reservations, Front Desk, and cashier systems.
• Ability to prioritize responsibilities, make sound decisions, and remain calm and professional in a fast-paced hotel environment.
• Ability to work effectively both independently and collaboratively as part of the hotel leadership team.
• Flexible availability based on hotel business needs, including mornings, evenings, weekends, and holidays.

Responsibilities

• Lead by example and create a welcoming environment where guests receive prompt, professional, and genuine hospitality.
• Oversee and participate in the courteous and efficient check-in and check-out of guests, ensuring they are properly accommodated.
• Post guest charges and payments accurately to guest, master, and house accounts and ensure all transactions are correct.
• Monitor Front Desk activities throughout the shift and help ensure accurate, efficient, and consistent operations.
• Support the Front Office Manager with daily Front Desk activities and communicate operational needs, challenges, and opportunities.

Skills

Leadership

Customer service

Communication

Training & coaching

Team collaboration

Job description

Radiate Hospitality in Palo Alto, CA is seeking a Front Office Supervisor to lead our guest experience team and elevate service standards. You will coach and develop Front Desk staff, manage check-in/check-out, and ensure flawless guest interactions across shifts.

This leadership role emphasizes proactive guest relations, staff training, and cross-department collaboration to deliver memorable experiences. You will stay informed about local attractions and hotel operations while maintaining