Guest Experience Ambassador

Drury Hotels Company, LLC; Sherwood Park (AL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Career growth and promotions

Job summary

Drury Inn & Suites Huntsville is seeking a friendly front desk associate to welcome guests, check them in and out, and promote the hotel’s programs in a courteous, efficient manner.

You will handle guest records, cash, and basic breakfast and Kickback service while maintaining a high standard of hospitality and contributing to a positive guest experience at the Drury property in Huntsville, AL.

Qualifications

• Friendly, highly organized communicators and multitaskers
• Warm and friendly manner in relating to and interacting with the public
• Attention to detail while handling multiple tasks
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction in English
• Willingness and ability to work alone as scheduled

Responsibilities

• Check guests in and out, promote hotel programs, maintain guest records, cash handling, monitor guest satisfaction and resolve issues
• Assist with breakfast and Kickback service, including food preparation, setup, guest service, and cleaning
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture and ensure an exceptional guest experience

Skills

Customer service

Multitasking

Attention to detail

English proficiency

Cash handling

Job description

Drury Inn & Suites Huntsville is seeking a friendly front desk associate to welcome guests, check them in and out, and promote the hotel’s programs in a courteous, efficient manner.

You will handle guest records, cash, and basic breakfast and Kickback service while maintaining a high standard of hospitality and contributing to a positive guest experience at the Drury property in Huntsville, AL.