Guest Experience Lead - Front Desk

Huntsville Embassy Suites - Atrium Hospitality; Huntsville (AL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Career growth & learning

401(k) plan

Health coverage

Paid time off

DailyPay and wellness programs

Tuition reimbursement

Brand discounts

Community service opportunities

Job summary

Huntsville Embassy Suites is seeking a friendly front desk associate to oversee daily operations, greet guests, and ensure a warm welcome. You will handle check-ins/check-outs, support and train teammates, and resolve guest issues with professional, courteous service.

This role emphasizes hospitality, teamwork, and a hands-on approach to delivering exceptional guest experiences. Candidates should have customer service experience, hospitality or leadership background, a high school diploma, and

Qualifications

• Customer service experience to keep operations running smoothly.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent.
• Ability to use hotel systems confidently.
• Physical ability to lift 50 lbs and stand/walk.

Responsibilities

• Oversee front desk operations and assist guests as needed.
• Handle guest check-ins and check-outs warmly and accurately.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Hospitality

Leadership

Tech literacy

Physical stamina

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Huntsville Embassy Suites is seeking a friendly front desk associate to oversee daily operations, greet guests, and ensure a warm welcome. You will handle check-ins/check-outs, support and train teammates, and resolve guest issues with professional, courteous service.

This role emphasizes hospitality, teamwork, and a hands-on approach to delivering exceptional guest experiences. Candidates should have customer service experience, hospitality or leadership background, a high school diploma, and