Guest Experience Ambassador - Front Desk & Breakfast

Drury Hotels Company, LLC; Pigeon Forge (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Health and well-being benefits

Company-matched 401(k)

Team Member Assistance Program

Newsweek America's Greatest Workplaces

Job summary

Drury Hotels Company, LLC in Pigeon Forge, TN is seeking a Front Desk Associate to warmly greet guests, check them in and out, and promote hotel programs. You will help maintain guest records, handle cash, and ensure a smooth, welcoming experience at the front desk.

We value friendly, highly organized communicators who can multitask and deliver exceptional service. The role offers career growth, mentorship, robust health benefits, and a 401(k) plan as part of our award-winning workplace culture.

Qualifications

• Friendly, organized communicators with strong guest service
• Ability to handle money and operate front desk systems
• Commitment to accuracy and guest satisfaction

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk tasks: check-in/out, promote programs, maintain guest records, cash handling, monitor guest satisfaction, resolve issues.
• Assist with breakfast and Kickback service, including setup, guest service, and clean-up.
• Present and maintain integrity, service and hospitality to promote the Drury culture.
• Ensure exceptional guest experience with courteous, friendly service and a +1 attitude.

Skills

Warm demeanor

Attention to detail

Cash handling

English proficiency

Multitasking

Team communication

Job description

Drury Hotels Company, LLC in Pigeon Forge, TN is seeking a Front Desk Associate to warmly greet guests, check them in and out, and promote hotel programs. You will help maintain guest records, handle cash, and ensure a smooth, welcoming experience at the front desk.

We value friendly, highly organized communicators who can multitask and deliver exceptional service. The role offers career growth, mentorship, robust health benefits, and a 401(k) plan as part of our award-winning workplace culture.