Guest Experience Ambassador

Grand Casino Mille Lacs & Hinckley; Hinckley (MN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401k

Job summary

Grand Casino Mille Lacs & Hinckley seeks a Food & Beverage Ambassador to greet guests, handle payments, seat guests, and coordinate service with other associates. The role emphasizes prompt, courteous guest interactions and adherence to service standards.

You will assist with seating, reservations, and information about the venue while maintaining a clean dining area and working closely with Casino Hosts, Servers, Cooks, and Supervisors to ensure exceptional guest service.

Qualifications

• Previous cash handling experience is required.
• Ability to deliver prompt, courteous guest service.
• Willingness to collaborate with a team across departments.

Responsibilities

• Handle guest check transactions and payment processing.
• Provide food running, bussing, and host interactions with guests.
• Maintain cleanliness and sanitary dining area in line with health regulations.
• Assist in seating guests and presenting menus and items.
• Answer questions, take reservations, and relay guest feedback to management.

Skills

Cash handling

Guest service

Teamwork

Communication

Job description

Grand Casino Mille Lacs & Hinckley seeks a Food & Beverage Ambassador to greet guests, handle payments, seat guests, and coordinate service with other associates. The role emphasizes prompt, courteous guest interactions and adherence to service standards.

You will assist with seating, reservations, and information about the venue while maintaining a clean dining area and working closely with Casino Hosts, Servers, Cooks, and Supervisors to ensure exceptional guest service.