Guest Experience Ambassador

Midtown Athletic Clubs; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Midtown Athletic Clubs in Chicago seeks a Hospitality Desk Associate to be the first point of contact for members and guests, greeting them warmly and addressing questions to create memorable experiences.

The role requires strong customer service, excellent communication, and the ability to assist with registrations, payments, and scheduling while maintaining a welcoming front desk. Availability for evenings and weekends is expected.

Qualifications

• Availability to work a flexible schedule (including evenings, weekends, and some holidays).
• Demonstrate strong customer service skills and enjoy serving others.
• Excellent communication skills.

Responsibilities

• Greet everyone who enters the club with a warm welcome.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins, addressing questions and resolving issues appropriately.
• Identify potential friction points for customer and help find solutions.
• Participate in service recovery.
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.
• Answer queries regarding club services and facilities.
• Complete transactions for paid services or goods.
• Implement processes and procedures to ensure consistent delivery of service.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Job description

Midtown Athletic Clubs in Chicago seeks a Hospitality Desk Associate to be the first point of contact for members and guests, greeting them warmly and addressing questions to create memorable experiences.

The role requires strong customer service, excellent communication, and the ability to assist with registrations, payments, and scheduling while maintaining a welcoming front desk. Availability for evenings and weekends is expected.