Guest Experience Ambassador

Midtown Athletic Clubs; Atlanta (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Midtown Athletic Clubs is seeking a Hospitality Associate to be the first point of contact for members and guests, greeting them warmly and guiding their experience at the club.

You will help with program registrations, payments, and scheduling, while answering questions and resolving issues to ensure a memorable visit. A collaborative, guest-centric environment awaits with proactive service recovery.

Qualifications

• Availability to work a flexible schedule including evenings, weekends, and some holidays.
• Demonstrate strong customer service skills and enjoy serving others.
• Excellent communication skills.
• Able to work well in a collaborative team.
• Strong organizational skills and attention to detail.
• Ability to handle money accurately.

Responsibilities

• Greet members and guests with a warm welcome.
• Help make someone's experience special.
• Demonstrate sound judgment, professionalism, and optimism.
• Assist with program registration, payment processing, and scheduling services.
• Handle check-ins and resolve issues appropriately.
• Identify friction points and help find solutions.
• Participate in service recovery.
• Maintain front desk cleanliness to contribute to an exceptional facility experience.
• Coordinate with housekeeping and maintenance when a problem is reported.
• Answer queries about club services and facilities.
• Implement processes to ensure consistent delivery of service.
• Complete transactions for paid services or goods.
• Complete tasks such as calling members with birthday greetings.

Skills

Customer service

Communication skills

Positive attitude

Teamwork

Cash handling

Problem solving

Job description

Midtown Athletic Clubs is seeking a Hospitality Associate to be the first point of contact for members and guests, greeting them warmly and guiding their experience at the club.

You will help with program registrations, payments, and scheduling, while answering questions and resolving issues to ensure a memorable visit. A collaborative, guest-centric environment awaits with proactive service recovery.