Guest Experience Concierge

Midtown Athletic Clubs; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Midtown Athletic Clubs is seeking a Hospitality Associate to be the first contact for members and guests. You will greet warmly, assist with program registration and payments, handle check-ins, and help create memorable visits.

You thrive in a fast-paced, service-driven environment, clearly communicating club policies and resolving questions quickly while building rapport with a diverse community. This role supports a welcoming atmosphere and contributes to signature moments that inspire members

Qualifications

• Availability to work a flexible schedule (including evenings, weekends, and some holidays)
• Demonstrate strong customer service skills and enjoy serving others
• Working knowledge of customer services standards
• Work gracefully and quickly under pressure
• Great personality that naturally connects with a wide variety of people
• Keen memory and delightful sense of humor
• Quickly make calculations when handling money
• Work well in a collaborative team environment
• Highly organized and efficient
• Excellent communication skills

Responsibilities

• Greet everyone who enters the club with a warm welcome
• Seek to understand how you can help make someone’s experience special
• Demonstrate sound judgment, professionalism, and optimism
• Assist members with program registration, payment processing, and scheduling services
• Handle check-ins, addressing questions and resolving issues appropriately
• Identify potential friction points for customer and help find solutions
• Participate in service recovery
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
• Contact housekeeping and maintenance departments when a problem is reported
• Answer queries regarding club services and facilities
• Implement processes and procedures to ensure consistent delivery of service
• Complete transactions for paid services or goods
• Complete tasks or projects as assigned such as calling members with birthday greetings

Job description

Midtown Athletic Clubs is seeking a Hospitality Associate to be the first contact for members and guests. You will greet warmly, assist with program registration and payments, handle check-ins, and help create memorable visits.

You thrive in a fast-paced, service-driven environment, clearly communicating club policies and resolving questions quickly while building rapport with a diverse community. This role supports a welcoming atmosphere and contributes to signature moments that inspire members