Guest Experience Ambassador

Towne Park LLC; California, Anaheim (MO, CA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance

Telemedicine

401k plan

Job summary

The Lobby Ambassador at Towne Park serves as the welcoming face for hotel guests, greeting patrons in a friendly, efficient manner and supporting the front desk. The role's schedule includes evenings, weekends, and holidays to meet business needs, ensuring a hospitable environment across public areas.

Candidates should have hospitality or customer service experience, strong English communication, multitasking, and the ability to de-escalate guest concerns while working independently in a

Qualifications

• High School diploma or GED preferred.
• Hospitality/customer service experience preferred.
• Ability to read and write English and operate basic computer tools.

Responsibilities

• Welcome hotel guests and patrons in a friendly, efficient manner.
• Assist the front desk with line management and report maintenance or safety concerns.
• Handle guest concerns professionally and maintain high customer service standards.

Skills

Customer service

Communication

Multitasking

De-escalation

Independence

Computer skills

Hospitality experience

Education

High School diploma or GED

Tools

Hotel management software

Job description

The Lobby Ambassador at Towne Park serves as the welcoming face for hotel guests, greeting patrons in a friendly, efficient manner and supporting the front desk. The role's schedule includes evenings, weekends, and holidays to meet business needs, ensuring a hospitable environment across public areas.

Candidates should have hospitality or customer service experience, strong English communication, multitasking, and the ability to de-escalate guest concerns while working independently in a