Guest Experience Ambassador — Evening, 4-Hour Shifts

Towne; Anaheim (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine

401k retirement plan

Job summary

The Hospitality Service Ambassador at Towne Park provides guest-facing services across hotel common areas, coordinating with multiple hotel departments to ensure a welcoming arrival and departure experience.

You will greet guests, assist with directions, deliver items, support events and banquets, pool, beach, golf, lobby and front desk duties, and communicate guest needs to the appropriate teams while upholding Towne Park standards.

Qualifications

• Education: High school diploma or GED.
• Must be at least 18 years of age and pass a criminal background and drug screen.
• One to three months related experience and/or training; OR equivalent combination of education and experience.
• Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system.
• Skills: Ability to read and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write correspondence.
• Ability to manage processes, analyze information, and problem solve.
• Strong verbal and written communication a must; reporting skills, administrative writing skills.
• Ability to work flexible hours, including evenings and weekends as needed.
• Ability to work independently to effectively plan and set priorities to accomplish required tasks

Responsibilities

• Greets guests within the lobby environment in a friendly manner, identifying needs and fulfilling appropriately.
• Assists visitors with directions, information and other inquiries in person and by phone where required.
• Practices proper client and/or Towne Park etiquette.
• Deliver messages, packages, food, and other items to guest rooms.
• Supporting special event/banquets, resort services (pool, beach, golf), VIP club support, restaurant host.
• Provides guests with information about meeting room amenities (including supplies and available electrical outlet and equipment) and/or amenities of the facility as well as main attractions in the area.
• Maintain and clean the designated lobby station and baggage carts.
• Keep lobby doors and windows clean of handprints when guest traffic is low.
• May support room service deliveries and support hotel restaurants with host and table busing duties, Ensures that guest and business confidentiality is always maintained.
• Communicate guest needs to corresponding departments.
• Report any incidents of guest dissatisfaction to the account manager so that corrective measures may be taken.
• Uses only equipment trained to use and operates all equipment in a safe manner.
• Additional duties as assigned.

Skills

Guest service

Verbal communication

Written communication

Problem solving

Team coordination

Education

High school diploma or GED

Tools

Telephones

Two-way radios

Alarms & codes

Surveillance system

Job description

The Hospitality Service Ambassador at Towne Park provides guest-facing services across hotel common areas, coordinating with multiple hotel departments to ensure a welcoming arrival and departure experience.

You will greet guests, assist with directions, deliver items, support events and banquets, pool, beach, golf, lobby and front desk duties, and communicate guest needs to the appropriate teams while upholding Towne Park standards.