Guest Experience Ambassador

Towne Park LLC; Burbank (CA); On-site; USD 3,444,000 - 4,133,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

Towne Park LLC is seeking a friendly Greeter to warmly welcome guests at hotels, hospitals or casinos. You will help guests with inquiries, provide directions, and support front-desk operations, ensuring a positive first impression.

The role emphasizes a courteous demeanor, strong English communication, basic computer skills, and the ability to handle routine tasks and emergencies with calm, professional judgment. Open availability, hourly pay, and eligibility for benefits are noted.

Qualifications

• Requires high school diploma or GED.
• Must be at least 18 years old and pass background/drug screen.
• 1–3 months related experience or training; or equivalent.
• Ability to read, write and speak English; basic computer skills and typing.
• Ability to prioritize tasks and stay calm in stressful situations.

Responsibilities

• Greet guests in a friendly, courteous manner.
• Answer phones promptly following standards and greetings.
• Assist guests with directions and information about facilities and local attractions.
• Monitor and respond to emergencies as needed.
• Provide information about outlets, rooms, and amenities; protect confidentiality.
• Follow procedures for disasters and safety protocols.

Skills

English proficiency

Communication

Multi-tasking

Reading/writing English

Typing/basic computer

Education

High school diploma/GED

Tools

Telephone equipment

Two-way radios

Surveillance system

Job description

Towne Park LLC is seeking a friendly Greeter to warmly welcome guests at hotels, hospitals or casinos. You will help guests with inquiries, provide directions, and support front-desk operations, ensuring a positive first impression.

The role emphasizes a courteous demeanor, strong English communication, basic computer skills, and the ability to handle routine tasks and emergencies with calm, professional judgment. Open availability, hourly pay, and eligibility for benefits are noted.