Guest Experience Ambassador

Hotel Management and Consulting, Inc.; Algona (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

DailyPay access

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management & Consulting is seeking a positive, professional Guest Attendant to be the face of our property and the first point of contact for guests. This on-site role focuses on delivering exceptional service across front desk operations, guest services, laundry, cleaning, and light sales activities.

The role emphasizes strong communication, reliability, and a willingness to adapt to a changing schedule in a dynamic hospitality environment.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: reservations, renewals, check-ins/outs and related paperwork.
• Guest Services: meet guest needs, conduct tours for potential guests and fulfill special requests.
• Laundry duties: wash, dry, fold, and organize linens and towels.
• Cleaning & maintenance: vacuuming, dusting, and sanitizing public areas.
• Sales & marketing: assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency procedures: know and follow property emergency procedures and ensure safety.
• Other duties as assigned.

Skills

Communication

Customer service

Organization

Problem-solving

Tools

Computer skills

Job description

Hotel Management & Consulting is seeking a positive, professional Guest Attendant to be the face of our property and the first point of contact for guests. This on-site role focuses on delivering exceptional service across front desk operations, guest services, laundry, cleaning, and light sales activities.

The role emphasizes strong communication, reliability, and a willingness to adapt to a changing schedule in a dynamic hospitality environment.