Guest Experience Agent - Wellness-Powered Front Desk

IHG Hotels & Resorts; Seattle (WA); On-site; USD 29,000 - 33,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent in the United States to greet guests, manage bookings and payments, and provide local insights. You will help ensure a swift check-in/check-out and anticipate guests' needs with tailored recommendations.

The role emphasizes exceptional communication, problem-solving, and basic computer skills to support memorable stays and high guest satisfaction.

Qualifications

• Clear communication with guests, addressing concerns and compliments.
• Strong problem-solving to turn issues into positive guest memories.
• Fluency in the local language helpful but not required.
• Proficient reading, writing, basic math and computer skills.

Responsibilities

• Greet guests with a warm welcome to kick off memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Handle payments for guest bookings and manage transactions.
• Speed up check-in and check-out process for guests.
• Anticipate guests' needs and offer tailored recommendations.
• Be the trusted contact for guests, assisting with bills and restaurant recommendations.

Skills

Communication

Problem-solving

Language fluency (local)

Literacy & tech skills

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent in the United States to greet guests, manage bookings and payments, and provide local insights. You will help ensure a swift check-in/check-out and anticipate guests' needs with tailored recommendations.

The role emphasizes exceptional communication, problem-solving, and basic computer skills to support memorable stays and high guest satisfaction.