Guest Experience Concierge | Seamless Check-In & Local Insights

IHG Hotels & Resorts; Fort Bragg (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Uniform provided

Employee room discounts

Comprehensive training

Job summary

IHG Hotels & Resorts seeks a Front Desk Agent to provide warm welcomes, manage bookings and payments, and ensure seamless check-in/check-out experiences for guests. You will anticipate needs, answer questions, and act as the guests' trusted contact during their stay.

Attention to detail, strong communication, and a friendly, problem-solving mindset are essential to create memorable experiences. Uniforms are provided and you’ll enjoy hotel discounts and comprehensive training as part of our team.

Qualifications

• Clear communication with guests and team members.
• Ability to resolve issues quickly and professionally.
• Comfort with basic computer systems and payments processing.
• Flexible to handle high guest traffic and shift variations.

Responsibilities

• Greet guests warmly and provide exceptional service.
• Acknowledge IHG Rewards Club members and returning guests.
• Take, manage, and process guest bookings and payments.
• Facilitate smooth check-in and check-out while anticipating guest needs.
• Be the trusted contact for guests, addressing concerns and offering recommendations.

Skills

Communication

Problem solving

Guest service

Tech literacy

Job description

IHG Hotels & Resorts seeks a Front Desk Agent to provide warm welcomes, manage bookings and payments, and ensure seamless check-in/check-out experiences for guests. You will anticipate needs, answer questions, and act as the guests' trusted contact during their stay.

Attention to detail, strong communication, and a friendly, problem-solving mindset are essential to create memorable experiences. Uniforms are provided and you’ll enjoy hotel discounts and comprehensive training as part of our team.