Front Desk Agent- IHG Experience

Holiday-Inn-Express-and-Suite; Windcrest (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within

Professional development opportunities

Positive and supportive work环境

Job summary

Holiday-Inn-Express-and-Suite in Windcrest, Texas seeks a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest requests throughout their stay.

The ideal candidate brings strong customer service skills, excellent communication, and the ability to multitask in a fast-paced environment, including weekend and holiday availability. Experience with reservation management systems and basic payment processing is a plus.

Qualifications

• Experience in hospitality front desk or customer service.
• Excellent communication skills and a professional demeanor.
• Ability to multitask and stay organized in a busy environment.
• Familiarity with reservation systems and payment processing basics.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as bookings and dining reservations.
• Process payments and issue keys during check-in/out.
• Answer phone calls and respond to online inquiries promptly.
• Assist with events and meetings setup and coordination.
• Address guest concerns with professionalism.
• Perform light cleaning and restocking tasks.
• Other duties as assigned by supervision.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Reservations systems

Microsoft Office

Tools

Reservation software

MS Office

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment