Guest Experience Concierge

IHG Hotels & Resorts; Hawaii; On-site; USD 28,585 - 33,048; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent in Hawaii to create memorable guest experiences. You will handle check-ins/outs, process transactions, and share local insights to ensure a friction-free stay.

The role requires strong communication, problem-solving, and the ability to lift up to 50 lbs. A high school diploma is required with a college degree a bonus; shifts may include nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• One year front desk or guest service experience preferred.
• Excellent communication and problem-solving skills.
• Ability to lift up to 50 lbs and perform physical tasks.

Responsibilities

• Greet guests, handle check-in/check-out and issue room keys.
• Take bookings, upsell opportunities and share local knowledge to improve stay.
• Process cash and credit transactions accurately.
• Provide exceptional local insights and respond to guest requests and concerns.
• Remain brand ambassador and follow safety procedures.

Skills

Front desk

Customer service

Cash handling

Communication skills

Problem solving

Shift flexibility

Tech-savvy

Basic math

Education

High school diploma

College degree (bonus)

Tools

POS systems

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent in Hawaii to create memorable guest experiences. You will handle check-ins/outs, process transactions, and share local insights to ensure a friction-free stay.

The role requires strong communication, problem-solving, and the ability to lift up to 50 lbs. A high school diploma is required with a college degree a bonus; shifts may include nights, weekends, and holidays.