Residence Inn Town Center - Front Desk Agent - PT

Coastal Hospitality Associates; Virginia Beach (VA); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Paid Time Off

Employee Assistance Program

Company Matched 401K

Associate Travel Discounts

Job summary

Coastal Hospitality Associates is looking for a Front Desk Agent at the Residence Inn Virginia Beach Town Center. This role involves warmly greeting and registering guests, assisting them with check-out, and providing excellent customer service.

The ideal candidate will have at least six months of hotel front desk experience and be dedicated to delivering memorable guest experiences. Flexibility in scheduling is essential. A friendly work environment with rewards like Paid Time Off and travel discounts awaits you.

Qualifications

• At least six months of previous hotel front desk experience.
• Willingness to work a flexible schedule including days, evenings, weekends, and holidays.
• Maintain a neat, clean, and well-groomed appearance.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and payment processing.
• Demonstrate thorough knowledge of hotel information.
• Respond to guest inquiries and resolve issues.
• Field guest complaints and negotiate solutions.

Skills

Customer service

Attention to detail

Communication

Job description

Overview

The Residence Inn Virginia Beach Town Center is the newest and roomiest addition to the Town Center market. The hotel features 120 all-suite rooms, meeting space, indoor pool, and an outdoor patio with grills and a firepit. Conveniently located in Virginia Beach’s Central Business District, and just steps from Town Center, the Residence Inn is surrounded by a vibrant and growing business community in the heart of Virginia’s largest city.

Position

Front Desk Agent PT

Base Rate is $16.00/hour plus an excellent benefits package!

Your Opportunity

One of the most important decisions you will ever make is where to bring your special talent. The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career. The Residence Inn Town Center Virginia Beach is now recruiting energetic Front Desk Agents to join our team.

What You Will Bring To This Role

The Front Desk Agent is primarily responsible for warmly greeting and registering guests and checking guests out of the hotel in our continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.
• Receive, input, retrieve and relay messages to guests, as needed.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance is neat, clean and professional at all times.
• Create fun and memorable experiences for guests.
• Perform other reasonable job duties as requested by Supervisors.

Required Characteristics

• Qualified candidates must have at least six (6) months of previous hotel front desk experience.
• Candidates must be willing to work a flexible schedule to include days, evenings, weekends and holidays.
• The hospitality industry requires that employees present a professional image at all times. This includes providing courteous and attentive customer service. Employees must maintain a neat, clean and well-groomed appearance. Uniform standards will be explained during orientation. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

How You\'ll Be Rewarded

A chance to learn something new every day in a fun, friendly work environment!

Paid Time Off

Employee Assistance Program

Company Matched 401K

Associate Travel Discounts per Brand Guidelines

EOE M/F/Vet/Disabled