Guest Experience Agent — Front Desk (Flexible Schedule)

Coastal Hospitality Associates; Virginia Beach (VA); On-site; USD 16,000 - 20,000; Full time

Benefits offered by this job

Health benefits: Medical, Dental, Vision

Paid Time Off

Company-paid short-term disability and life insurance

Company-matched 401(k)

Employee Assistance Program

Job summary

Coastal Hospitality Associates is seeking a Full-Time Front Desk Agent for the Fairfield Inn in Virginia Beach, VA. This role involves providing excellent guest services, managing check-ins and check-outs, and handling special requests in accordance with standard policies.

The ideal candidate will possess strong communication and customer service skills, along with basic computer and accounting abilities. Competitive salary starts at $16.00 per hour, with flexible scheduling options and comprehensive health benefits.

Qualifications

• Must be able to stand for a full eight-hour shift.
• Willingness to work a flexible schedule, including days, nights, weekends, and holidays.
• Previous guest service experience preferred.

Responsibilities

• Maintain positive guest relations and resolve complaints.
• Verify guest information upon arrival and departure.
• Process all check‑outs and maintain occupancy status.

Skills

Basic accounting skills

Basic computer skills (Word, Outlook)

Effective communication

Customer service skills

Job description

Coastal Hospitality Associates is seeking a Full-Time Front Desk Agent for the Fairfield Inn in Virginia Beach, VA. This role involves providing excellent guest services, managing check-ins and check-outs, and handling special requests in accordance with standard policies.

The ideal candidate will possess strong communication and customer service skills, along with basic computer and accounting abilities. Competitive salary starts at $16.00 per hour, with flexible scheduling options and comprehensive health benefits.