Guest Experience Agent: Warm Hospitality & Perks

Hilton; Nashville (TN); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Travel perks

Stock purchase

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Résumé du poste

Hilton in Nashville seeks a Guest Service Agent to warmly welcome guests, handle seamless check-in and check-out, and provide local information to enhance stays. You’ll actively promote hotel services and resolve guest requests with care, contributing to memorable experiences.

Candidates should excel in hospitality, communication, and teamwork, reflecting Hilton's values of integrity and leadership in daily interactions.

Qualifications

• Hospitality-focused mindset with a guest-first attitude.
• Strong communication and interpersonal skills.
• Ability to upsell hotel services to guests.
• Integrity, leadership and teamwork in daily tasks.

Responsabilités

• Greet guests and manage check-in/check-out, verify details and assign rooms.
• Process payments, issue receipts and use POS accurately.
• Provide hotel knowledge and local area information.
• Promote amenities and services to maximize revenue.
• Respond to requests, resolve issues with care and urgency.

Connaissances

Guest service

Hospitality

Communication

Upselling

Description du poste

Hilton in Nashville seeks a Guest Service Agent to warmly welcome guests, handle seamless check-in and check-out, and provide local information to enhance stays. You’ll actively promote hotel services and resolve guest requests with care, contributing to memorable experiences.

Candidates should excel in hospitality, communication, and teamwork, reflecting Hilton's values of integrity and leadership in daily interactions.