Front Desk Agent

Hilton Nashville Green Hills; Green Hills (TN); Vor Ort; USD 32.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Life insurance

Disability insurance (short/long-term)

401(k) plan

Supplemental insurance options

Professional growth and development

Zusammenfassung

Hilton Nashville Green Hills is seeking a friendly and proactive Front Desk Host to welcome guests, handle check-ins and check-outs, and address inquiries with warmth and efficiency. The role emphasizes English fluency, problem-solving, and excellent customer service to create memorable Nashville experiences.

You’ll be part of a team in the Green Hills neighborhood, supporting guests with local insights and seamless transactions, while staying energized and professional during shifts.

Qualifikationen

• Experience in guest services or hospitality is a plus.
• Excellent English communication skills required.
• Ability to handle guest concerns with grace and efficiency.

Aufgaben

• Greet guests warmly in person and over the phone.
• Check guests in and out accurately using the hotel system.
• Resolve guest issues promptly to ensure a positive experience.
• Assist guests with transactions and information about local area and services.
• Maintain energy and move around the front desk area as needed.

Kenntnisse

Guest greeting

English fluency

Problem solving

Computer navigation

Customer service

Stamina

Jobbeschreibung

First impressions are everything—and in Music City, where every stranger might just be your next favorite song, you’ll be the welcoming committee for travelers from all over the world. Nestled in the heart of Green Hills, one of Nashville’s most beloved neighborhoods for upscale shopping, incredible dining, and that signature Southern charm, Hilton Nashville Green Hills is where hospitality meets harmony.

Checking guests in and out might sound simple, but you know better. You know that a warm smile, a genuine “welcome y’all,” and a problem solved with grace can turn a stressful travel day into a five-star memory. That’s the kind of magic we’re looking for.

What You’ll Bring to the Front Desk

• A natural passion for making people feel at home, whether they’re here for a weekend getaway or a week of business meetings.
• The charisma to greet guests warmly in person and over the phone, every single day.
• A problem-solving spirit and confidence navigating computer systems, check-ins, and transactions with accuracy and ease.
• Excellent English communication skills—reading, writing, and speaking fluently is a must.
• The stamina to stay on your feet, stay moving, and occasionally lift up to twenty pounds, because great hospitality is an active job.

Why You’ll Love Working Here

Green Hills isn’t just our neighborhood—it’s our personality. Think boutique shopping at The Mall at Green Hills, legendary meat-and-threes just around the corner, and a short drive to the honky-tonks of Downtown Nashville. Our hotel blends Southern hospitality with big-city energy, and our team feels more like family than coworkers.

Benefits That Hit All the Right Notes

• Medical, dental, and vision coverage
• Life insurance
• Long and short-term disability
• 401(k) plan
• Supplemental insurance options
• Professional growth and development opportunities
• Competitive compensation based on experience
• Exclusive travel discounts to explore the world beyond Nashville

If you’re ready to bring your warmth, your wit, and your work ethic to one of Nashville’s most beloved hotels, we’d love to welcome you to the team. Because here, every check-in is a chance to make someone’s day—and maybe even their whole trip.

Source: Hospitality Online