Guest Experience Agent & Shuttle Driver

Driftwood Hospitality Management; Durham (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a Front Desk Associate to greet guests, register arrivals, secure payments, and support a smooth checkout. You will handle cash and card transactions, code room charges, and manage keys and guest accounts with accuracy.

The role requires timely, courteous service in a busy hotel environment. Our team delivers high standards of service and support for guests’ needs throughout the stay, including responding to inquiries, coordinating with other departments,

Qualifications

• High school diploma preferred.
• Hospitality experience preferred, but not required.
• Proficient with calculator and basic math.
• Ability to deal with internal and external customers with patience and diplomacy.
• Ability to read, listen, and communicate effectively in English.

Responsibilities

• Greet guests warmly and register them quickly and accurately.
• Process registrations and code keys, coupons, and room charges in the system.
• Handle payments, balance the house bank, and manage vouchers and travelers’ checks.
• Answer phones promptly and relay messages clearly to guests and staff.
• Resolve guest concerns and escalate to supervisor if needed to ensure satisfaction.

Skills

Customer service

Communication skills

English proficiency

Cash handling

Education

High school diploma

Tools

Point of Sale system

Job description

Driftwood Hospitality Management seeks a Front Desk Associate to greet guests, register arrivals, secure payments, and support a smooth checkout. You will handle cash and card transactions, code room charges, and manage keys and guest accounts with accuracy.

The role requires timely, courteous service in a busy hotel environment. Our team delivers high standards of service and support for guests’ needs throughout the stay, including responding to inquiries, coordinating with other departments,