Guest Experience Agent — Part-Time Front Desk

Renaissance Boulder Flatiron Hotel; Broomfield (CO); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

Travel Discounts

Transit Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

Renaissance Boulder Flatiron Hotel is seeking a Part-Time Guest Service Agent to warmly greet guests, handle registration, and provide attentive service at the front desk in line with brand and sustainability standards.

The role includes processing payments, making reservations, and assisting guests with requests while maintaining high service levels and guest satisfaction in a dynamic hotel environment.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register and service guests in a friendly and courteous manner.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Education

High school diploma

Tools

PMS systems

Job description

Renaissance Boulder Flatiron Hotel is seeking a Part-Time Guest Service Agent to warmly greet guests, handle registration, and provide attentive service at the front desk in line with brand and sustainability standards.

The role includes processing payments, making reservations, and assisting guests with requests while maintaining high service levels and guest satisfaction in a dynamic hotel environment.