Front Desk Guest Experience Specialist

Moxy Boulder; Boulder (CO); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

401(k) and matching

Employee Assistance Program

Stay Discounts

Flexible scheduling

Job summary

Vision Hospitality Group in Boulder, CO is seeking a Guest Services / Front Desk Representative on rotating shifts. You will greet guests, check-in/out, answer inquiries, and coordinate with other departments to ensure a seamless guest experience.

Responsibilities include cash handling, PMS system familiarity, maintaining accurate records, and delivering outstanding service in a fast-paced environment. Prior hospitality experience is preferred; strong communication skills are required.

Qualifications

• Proven experience in guest-facing roles with a focus on service.
• Ability to communicate clearly in person, over the phone, and in writing.
• Comfort with operating front desk systems and office equipment.

Responsibilities

• Greet guests and manage check-in/check-out with a friendly, efficient approach.
• Respond to guest requests promptly and coordinate needs with other departments.
• Maintain accurate guest records, process payments, and manage phone inquiries.
• Uphold brand standards and safety procedures during all shifts.
• Assist with administrative tasks and support hotel operations as needed.

Skills

Customer service

Communication

Multitasking

Problem solving

Microsoft Office

Phone etiquette

Job description

Vision Hospitality Group in Boulder, CO is seeking a Guest Services / Front Desk Representative on rotating shifts. You will greet guests, check-in/out, answer inquiries, and coordinate with other departments to ensure a seamless guest experience.

Responsibilities include cash handling, PMS system familiarity, maintaining accurate records, and delivering outstanding service in a fast-paced environment. Prior hospitality experience is preferred; strong communication skills are required.