Guest Experience Agent: Nights & Weekends

Hilton; Swanston (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Hilton is seeking a Front Desk Associate in California to greet guests, check them in/out, and manage payments with accuracy while maintaining Hilton's level of service. The role requires strong English communication, multitasking, and a professional appearance in a fast-paced hotel environment.

Responsibilities include inputting guest data, promoting services, and resolving issues to ensure guest satisfaction during 24/7 hotel operations.

Qualifications

• Experience in front desk or hospitality is preferred.
• Proficient in using calculator for moderately complex math.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet guests and register them promptly and courteously.
• Input guest information and process room rates and bookings.
• Handle payments, balance house accounts, and post charges.
• Manage guest inquiries, requests, and complaints professionally.
• Assist with checkout and ensure guest satisfaction.

Skills

Customer service

Cash handling

English communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

PMS software

Job description

Hilton is seeking a Front Desk Associate in California to greet guests, check them in/out, and manage payments with accuracy while maintaining Hilton's level of service. The role requires strong English communication, multitasking, and a professional appearance in a fast-paced hotel environment.

Responsibilities include inputting guest data, promoting services, and resolving issues to ensure guest satisfaction during 24/7 hotel operations.