Guest Experience Specialist

Hilton; San Jose (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP

Paid parental leave

Care/Wellbeing support

PTO

Job summary

Hilton in San Jose seeks a Guest Service Agent to ensure seamless check-in/check-out and deliver memorable guest experiences. You will greet guests, handle inquiries with warmth, and provide local information to enhance stays.

The role emphasizes hospitality, teamwork, and impeccable service with a flexible schedule across mornings, evenings, weekends and holidays. Join a global leader in hospitality and grow with Hilton.

Qualifications

• Availability to work flexible schedule including mornings, evenings, overnights, weekends and holidays.
• Strong English communication with guests, team members and management.
• Genuine passion for hospitality and delivering exceptional guest service.

Responsibilities

• Greet guests upon arrival and complete check-in, assign rooms, issue keys, and provide welcome materials.
• Process guest departures by verifying charges, handling payments, and issuing receipts.
• Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local area information.
• Use up-selling techniques to recommend hotel amenities and maximize revenue.
• Respond to guest requests, resolve concerns with care and urgency, and communicate effectively.

Skills

Flexible schedule

English communication

Hospitality passion

Problem solving

Job description

Hilton in San Jose seeks a Guest Service Agent to ensure seamless check-in/check-out and deliver memorable guest experiences. You will greet guests, handle inquiries with warmth, and provide local information to enhance stays.

The role emphasizes hospitality, teamwork, and impeccable service with a flexible schedule across mornings, evenings, weekends and holidays. Join a global leader in hospitality and grow with Hilton.