Guest Experience Agent — Night & Weekend Front Desk

Hilton Sacramento Arden West; Sacramento (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Hilton Sacramento Arden West is seeking a Front Desk Associate to warmly greet guests, register them, and ensure an exceptional stay. You will manage check-in/out, process payments, and provide information on local attractions and hours.

The role requires professionalism, clear English communication, and the ability to handle multiple tasks in a fast-paced hotel environment. This on-site position operates 24/7 with varied shifts, including nights and weekends.

Qualifications

• High school diploma preferred.
• Prior experience in hospitality or front desk is a plus.
• Strong communication and math skills for cash handling and payments.
• Ability to interact professionally with guests and resolve inquiries.

Responsibilities

• Greet guests with a friendly welcome and register them in the computer system.
• Input guest information, confirm room details and rates, and assign rooms.
• Process payments and balance cash and transactions; verify credits and vouchers.
• Answer phones promptly, relay messages, and assist guests with inquiries.
• Close guest accounts at checkout and ensure guest satisfaction; resolve issues as needed.
• Handle lost-and-found items and maintain front desk neatness and safety rules.
• Support other front desk colleagues as needed and perform related duties.

Skills

Customer service

Communication

Cash handling

Multitasking

English proficiency

Education

High school diploma

Tools

POS system

Computer literacy

Job description

Hilton Sacramento Arden West is seeking a Front Desk Associate to warmly greet guests, register them, and ensure an exceptional stay. You will manage check-in/out, process payments, and provide information on local attractions and hours.

The role requires professionalism, clear English communication, and the ability to handle multiple tasks in a fast-paced hotel environment. This on-site position operates 24/7 with varied shifts, including nights and weekends.