Guest Experience Agent - Warm Luxury Hospitality

Hilton; Los Angeles (CA); Presencial; USD 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

DailyPay

Medical Insurance Coverage

Best PTO

Go Hilton travel discount

Parental leave

401(k)

Employee stock purchase program

Education benefits

Descripción de la vacante

Hilton in Los Angeles seeks a Guest Service Agent to deliver exceptional hospitality during check-in and check-out, while guiding guests through available services and Hilton Honors benefits. You will contribute to memorable stays by greeting guests warmly, handling inquiries, and supporting requests with poise and efficiency.

The role emphasizes accurate information handling, currency exchange, and collaborative problem-solving to ensure smooth operations and guest satisfaction in a high-volume

Formación

• One year of prior guest experience preferred.
• Prior hospitality experience preferred.
• Luxury hospitality experience is preferred.
• Hilton OnQ experience is preferred.

Responsabilidades

• Complete the registration process by inputting and retrieving information from a computer system and confirming guest details.
• Handle guest payments, vouchers, and currency exchanges; assist with checkout.
• Greet guests warmly; answer inquiries via phone and email; provide information on services and hours.
• Receive and relay special requests to the appropriate team members for action.
• Investigate and resolve guest complaints with thoughtful, effective solutions.

Conocimientos

Customer service

Communication

English proficiency

Computer systems

Descripción del empleo

Hilton in Los Angeles seeks a Guest Service Agent to deliver exceptional hospitality during check-in and check-out, while guiding guests through available services and Hilton Honors benefits. You will contribute to memorable stays by greeting guests warmly, handling inquiries, and supporting requests with poise and efficiency.

The role emphasizes accurate information handling, currency exchange, and collaborative problem-solving to ensure smooth operations and guest satisfaction in a high-volume