Part Time Guest Service Agent

Hilton; Cupertino (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

Hilton in Cupertino, CA is hiring a Part Time Guest Service Agent to welcome guests and manage check-in and check-out. You will inform guests about hotel services, local attractions, and amenities while processing reservations and payments on-site.

This role requires strong customer service and communication, with the ability to multitask and work flexibly, including weekends or evenings as needed. On-site duties include collaboration with housekeeping and other teams to ensure guest

Qualifications

• Must have strong customer service and hospitality skills.
• Clear, professional communication with guests and colleagues.
• Comfort with hotel systems and mobile tools.
• Ability to stand for long periods and work flexible shifts.
• Front desk experience preferred but not required.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Provide accurate information on hotel services and local attractions.
• Process reservations and guest payments accurately.
• Coordinate with housekeeping to ensure rooms are ready.
• Operate hotel systems and digital tools to deliver efficient service.

Skills

Customer service

Communication

Hospitality

Multitasking

Teamwork

Adaptability

Education

High school diploma

Hospitality training

Tools

Hotel PMS software

POS systems

Job description

Company Description

Hilton is a leading global hospitality company with a portfolio of 28 renowned brands and more than 9,600 properties in 144 countries and territories. With over a century of history, Hilton is dedicated to its founding vision of spreading the light and warmth of hospitality and has welcomed billions of guests worldwide. Recognized as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton focuses on creating an inclusive, supportive culture for hundreds of thousands of team members. The company invests in innovative technology such as Digital Key, automated room upgrades, and seamless booking tools to enhance the guest experience. Through the Hilton Honors loyalty program and mobile app, guests enjoy personalized stays and unique experiences that strengthen Hilton’s reputation for exceptional service.

Role Description

The Part Time Guest Service Agent at Hilton in Cupertino, CA is responsible for welcoming guests, managing check-in and check-out processes, and providing accurate information about hotel services, local attractions, and amenities. This on-site role includes handling reservations, processing payments, responding to guest inquiries, and resolving concerns promptly and professionally. The Guest Service Agent supports the front desk operations by maintaining accurate records, following established procedures, and coordinating with housekeeping and other departments to ensure rooms and services meet guest expectations. The position also involves using hotel systems and technology, including digital key and loyalty program tools, to deliver efficient and personalized service. This is a part time role that may include weekends, evenings, and holidays based on business needs.

Qualifications

• Strong customer service and hospitality skills, including the ability to engage guests warmly and respond to needs with professionalism and courtesy.
• Effective communication and interpersonal skills, with the ability to interact confidently with guests, team members, and managers in a fast-paced environment.
• Basic proficiency with computer systems and hotel property management or reservation software; comfort using mobile and digital tools to assist guests.
• Reliable organizational and multitasking abilities, with attention to detail when handling reservations, payments, and guest information.
• Ability to stand for extended periods, work flexible schedules, and collaborate in a team-focused environment while following Hilton service standards.
• Previous front desk, customer service, or hospitality experience is preferred but not required; hotel or travel industry experience is a plus.
• High school diploma or equivalent; additional training or coursework in hospitality, tourism, or customer service is beneficial.