Guest Experience Agent - Nights, VIP Check-in

Hilton; Oro Valley (AZ); On-site; USD 26,000 - 38,000; Full time

Job summary

Hilton in the United States seeks a Front Desk Agent to ensure guest satisfaction through efficient check-in/check-out and attentive coordination of hotel services. You will upsell to maximize room revenue and assist with group check-ins and VIP arrivals.

Role includes cross-training for night audit duties, handling guest requests, and promoting local attractions. Will work nights, weekends, and holidays in a fast-paced environment at a Hilton property.

Qualifications

• Interpersonal skills required.
• Computer skills required.
• Typing proficiency expected.

Responsibilities

• Registers guests promptly and courteously at check-in using up-selling techniques to maximize room rates.
• Checks guests out and processes payments as per policies.
• Responds to guest requests and promotes hotel services and outlets.

Skills

Interpersonal skills

Computer skills

Typing

Education

High School diploma or equivalent

Job description

Hilton in the United States seeks a Front Desk Agent to ensure guest satisfaction through efficient check-in/check-out and attentive coordination of hotel services. You will upsell to maximize room revenue and assist with group check-ins and VIP arrivals.

Role includes cross-training for night audit duties, handling guest requests, and promoting local attractions. Will work nights, weekends, and holidays in a fast-paced environment at a Hilton property.