Guest Experience Front Desk Agent

Azul Hospitality Group; California; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Azul Hospitality Group is seeking a front desk associate in California to welcome guests, manage check-in/check-out, and handle payments with accuracy.

You will upsell services, coordinate with departments, and maintain guest records while ensuring privacy and safety.

Candidates should have strong communication, leadership, and computer skills, plus familiarity with hotel software.

Qualifications

• Experience in hospitality or front desk roles preferred.
• Strong customer service and communication skills required.
• Ability to balance cash drawer and perform daily financial tasks.

Responsibilities

• Greet and welcome guests upon arrival.
• Handle registration and checkout at the front desk.
• Process payments and maintain a house bank with daily reports.
• Answer calls promptly and transfer to appropriate departments.
• Manage guest bookings, upselling opportunities, and VIPs.
• Log guest requests and room defects; follow up on resolutions.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain lobby cleanliness and knowledge of hotel services.

Skills

Leadership

Customer relations

Communication skills

Problem solving

Tools

Windows OS

MS Office

PMS

PBX

POS

Job description

Azul Hospitality Group is seeking a front desk associate in California to welcome guests, manage check-in/check-out, and handle payments with accuracy.

You will upsell services, coordinate with departments, and maintain guest records while ensuring privacy and safety.

Candidates should have strong communication, leadership, and computer skills, plus familiarity with hotel software.