Guest Service Agent - Night Audit & Front Desk

Sonesta International Hotels Corporation; Hawaii; On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Accident Insurance

Educational Assistance

Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Guest Service Agent to deliver friendly, personalized hospitality from check-in to check-out across a fast-paced Front Office team.

The role emphasizes guest engagement, up-selling opportunities, and coordinating with Housekeeping, Engineering, and F&B to ensure memorable stays. Evening, weekend, and overnight shifts are included in a flexible schedule.

Qualifications

• Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred.
• Strong attention to detail, organization, and problem-solving skills.
• Positive, collaborative, and service-focused mindset.
• Ability to handle guest concerns professionally and create positive guest experiences.
• Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed.
• A passion for hospitality, teamwork, guest engagement, and creating memorable stays for every guest.

Responsibilities

• Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions, payments, and cash handling procedures accurately using PMS and POS computer systems.
• Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support smooth hotel operations.
• Assist with room inventory management, upselling opportunities, and operational communication across departments.
• Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
• Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times.
• Support VIP arrivals, group check-ins, and special guest experiences as needed.
• Any other duties as assigned.

Skills

Guest service

Communication

Multitasking

Cash handling

Problem solving

Teamwork

Flexibility

Guest engagement

Tools

PMS systems

POS systems

Job description

Sonesta International Hotels Corporation is seeking a Guest Service Agent to deliver friendly, personalized hospitality from check-in to check-out across a fast-paced Front Office team.

The role emphasizes guest engagement, up-selling opportunities, and coordinating with Housekeeping, Engineering, and F&B to ensure memorable stays. Evening, weekend, and overnight shifts are included in a flexible schedule.