Guest Experience Agent - Front Desk

HEI Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free employee meals

Free parking

401(k) with matching

Hotel room discounts

YouDecide program

Pet insurance

Job summary

HEI Hotels & Resorts is seeking an attentive Front Desk Associate to assist guests with arrival and departure, input guest information, and handle payments and communications. You will promote the HEI brand and provide accurate information on local attractions.

The role requires strong communication, the ability to stand for long periods, and the capacity to resolve guest issues with professionalism. Benefits include meals, parking, and company programs.

Qualifications

• Hotel experience preferred.
• Ability to perform moderately complex math with accuracy.
• Excellent customer service and communication skills.
• Ability to input and retrieve information from computer systems.
• Ability to defuse conflicts and resolve guest issues.
• Ability to stand and move throughout front office.

Responsibilities

• Greet guests with a friendly welcome and provide accurate information about hours and local attractions.
• Complete registration, assign rooms based on guest needs, and manage keys and folders.
• Process payments, vouchers, and currency exchange as needed.
• Answer phones, relay messages, and retrieve mail and packages.
• Close accounts at checkout and address guest concerns to ensure satisfaction.
• Respond to emergencies calmly and take appropriate steps.

Skills

Hotel experience

Mathematical calculations

Customer service

Communication skills

Computer systems

Conflict resolution

Tools

POS system

Job description

HEI Hotels & Resorts is seeking an attentive Front Desk Associate to assist guests with arrival and departure, input guest information, and handle payments and communications. You will promote the HEI brand and provide accurate information on local attractions.

The role requires strong communication, the ability to stand for long periods, and the capacity to resolve guest issues with professionalism. Benefits include meals, parking, and company programs.