Guest Experience Agent — Growth, Perks & Impact

Cambria Hotel Louisville Downtown - Whiskey Row; Louisville (KY); On-site; USD 22,000 - 23,000; Full time

Job summary

Cambria Hotel Louisville Downtown - Whiskey Row in Louisville, KY is seeking a Guest Service Representative to warmly greet guests, assist with check-in and room assignments, and answer questions about services and local attractions.

You will manage guest accounts, process payments, and coordinate with other departments to ensure a smooth stay. Hospitality experience and MS Office proficiency are preferred.

Qualifications

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.

Responsibilities

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Skills

Leadership

Communication

Organizational skills

Multitasking

Problem solving

PMS

Microsoft Office

Education

High School diploma or GED

Tools

PMS

Microsoft Office

Job description

Cambria Hotel Louisville Downtown - Whiskey Row in Louisville, KY is seeking a Guest Service Representative to warmly greet guests, assist with check-in and room assignments, and answer questions about services and local attractions.

You will manage guest accounts, process payments, and coordinate with other departments to ensure a smooth stay. Hospitality experience and MS Office proficiency are preferred.