Front Desk Concierge — Upscale Hotel Guest Services (Flexible Schedule)

Embassy Suites Louisville Downtown; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) and 401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

Embassy Suites Louisville Downtown seeks a Front Desk Agent to provide excellent customer service and manage guest interactions effectively. You will handle check-ins and check-outs, address guest inquiries, and maintain guest relations to ensure satisfaction.

The ideal candidate has a high school diploma, 2 years of customer service experience, and strong communication skills. Benefits include flexible scheduling and health insurance.

Qualifications

• 2 years of customer service experience, preferably in the hospitality industry.
• Excellent oral and written communications skills.
• Basic computer and math skills.

Responsibilities

• Process all guest check-ins, check-outs, room assignments, and room changes.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.

Skills

Customer Service

Communication

Computer Skills

Mathematical Skills

Telephone Etiquette

Education

High School Diploma or GED

Job description

Embassy Suites Louisville Downtown seeks a Front Desk Agent to provide excellent customer service and manage guest interactions effectively. You will handle check-ins and check-outs, address guest inquiries, and maintain guest relations to ensure satisfaction.

The ideal candidate has a high school diploma, 2 years of customer service experience, and strong communication skills. Benefits include flexible scheduling and health insurance.