Guest Service Agent - Front Desk & Guest Experience

SpringHill Suites by Marriott Louisville Downtown; Louisville (KY); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health Plan

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Job summary

SpringHill Suites by Marriott Louisville Downtown is seeking a Guest Service Agent to greet, register and assist guests in a friendly, efficient manner, adhering to brand and sustainability standards. Responsibilities include handling reservations, processing payments, operating the PMS, and responding to guest requests.

Must be reliable, able to stand for long periods, and provide excellent service. The role offers opportunities for growth in Front Office, with benefits such as health

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service experience

PMS systems knowledge

Education

High School diploma or equivalent

Tools

PMS systems

Job description

SpringHill Suites by Marriott Louisville Downtown is seeking a Guest Service Agent to greet, register and assist guests in a friendly, efficient manner, adhering to brand and sustainability standards. Responsibilities include handling reservations, processing payments, operating the PMS, and responding to guest requests.

Must be reliable, able to stand for long periods, and provide excellent service. The role offers opportunities for growth in Front Office, with benefits such as health