Guest Experience Specialist – Front Desk (Hotel)

Galt House Hotel; Louisville (KY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Vision insurance

Free meal

Free gym access

Job summary

A hospitality organization in Louisville is looking for a front desk attendant to provide excellent customer service and manage guest check-ins and check-outs. The successful candidate will have at least 2 years of customer service experience. Responsibilities include maintaining guest relations, processing payments, and coordinating with housekeeping. The position offers a comprehensive benefits package including health insurance and a 401k plan.

Qualifications

• 2 years of customer service experience, preferably in hospitality.
• Ability to communicate clearly and effectively with guests.
• Ability to use a property management system and point of sales system.

Responsibilities

• Process all guest check-ins and check-outs efficiently.
• Maintain positive guest relations at all times.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Professional telephone etiquette

Basic computer skills

Fluency in English

Problem-solving

Excellent communication skills

Education

High School Diploma or GED

Job description

A hospitality organization in Louisville is looking for a front desk attendant to provide excellent customer service and manage guest check-ins and check-outs. The successful candidate will have at least 2 years of customer service experience. Responsibilities include maintaining guest relations, processing payments, and coordinating with housekeeping. The position offers a comprehensive benefits package including health insurance and a 401k plan.