Guest Service Agent - Elevate Guest Experience & Front Desk

HHM Hospitality; Louisville (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Match

Daily Pay

Life Insurance

TELUS Health Program

Travel Discounts

Transit Benefits

Employee Assistance Program

Professional Development

Referral Bonus

Job summary

HHM Hotels is seeking a Guest Service Agent at our Louisville property. You will warmly greet guests, register them, help with reservations, and handle payments with accuracy.

You’ll work to resolve guest requests and maintain safety procedures while supporting breakfast service and luggage assistance during busy times. The role requires strong customer service experience, a high school diploma, and knowledge of PMS systems.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register guests and assign rooms in a courteous manner.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes when needed.
• Assist in the breakfast area or with luggage during peak periods.
• Balance accounts and conduct audits as part of bookkeeping activities.

Job description

HHM Hotels is seeking a Guest Service Agent at our Louisville property. You will warmly greet guests, register them, help with reservations, and handle payments with accuracy.

You’ll work to resolve guest requests and maintain safety procedures while supporting breakfast service and luggage assistance during busy times. The role requires strong customer service experience, a high school diploma, and knowledge of PMS systems.