Guest Experience & Reservations Specialist

Schulte Hospitality Group; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages

Flexible Scheduling

Daily Pay

Free Telemedicine

Health and Life Insurance options

401k Plan + Company Match

Paid Time Off

Pet Insurance

Employee Assistance Program

Job summary

A hospitality management company in Louisville, Kentucky is seeking a dynamic Guest Reservations and Customer Experience Specialist. In this role, you will assist guests with their reservation requests and ensure a seamless and welcoming experience. The ideal candidate should possess strong customer service skills, be able to manage multiple tasks in a fast-paced environment, and have a minimum of high school education with customer service experience. This position offers competitive wages, flexible scheduling, and numerous employee benefits.

Qualifications

• Minimum of 1 year in customer service role or sales experience preferred.
• Ability to manage time well, meet imposed deadlines and be flexible.
• Comprehensive knowledge of technical and managerial applications.

Responsibilities

• Assist guests with reservation requests through various communication channels.
• Maintain understanding of properties to highlight key features.
• Resolve guest concerns to ensure satisfaction.
• Confirm and recap reservation details thoroughly.

Skills

Multi-tasking ability

Customer service experience

Adaptability to new systems

Time management

Communication skills

Analytical problem solving

Education

High School education

Post-high school education

Tools

Microsoft Office

Outlook

Property Management Systems (PMS)

Customer Reservation Systems (CRES)

Job description

A hospitality management company in Louisville, Kentucky is seeking a dynamic Guest Reservations and Customer Experience Specialist. In this role, you will assist guests with their reservation requests and ensure a seamless and welcoming experience. The ideal candidate should possess strong customer service skills, be able to manage multiple tasks in a fast-paced environment, and have a minimum of high school education with customer service experience. This position offers competitive wages, flexible scheduling, and numerous employee benefits.