Guest Experience Pro: First-Touch Support & Reservations

Team Travel Source; Louisville (KY); On-site; USD 22,041 - 23,419; Full time

Job summary

A leading travel service provider is seeking a Guest Experience Specialist in Louisville, KY. This in-office role focuses on delivering exceptional customer service through managing calls and digital communications. Responsibilities include modifying guest reservations and maintaining detailed records. Ideal candidates will demonstrate strong organizational skills and patience in handling various tasks. This position offers a pay range of $16 - $17 per hour based on experience and requires the ability to work some Saturday shifts.

Qualifications

• Must demonstrate outstanding customer service skills.
• Experience with Microsoft Office applications is required.
• Detailed oriented with strong organizational skills.

Responsibilities

• Serve as the first contact for clients and guests.
• Handle inbound calls and digital communications.
• Modify and manage guest reservations.

Skills

Outstanding customer service skills

Multi-tasking

Strong organizational skills

Patience with guests

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

A leading travel service provider is seeking a Guest Experience Specialist in Louisville, KY. This in-office role focuses on delivering exceptional customer service through managing calls and digital communications. Responsibilities include modifying guest reservations and maintaining detailed records. Ideal candidates will demonstrate strong organizational skills and patience in handling various tasks. This position offers a pay range of $16 - $17 per hour based on experience and requires the ability to work some Saturday shifts.