Guest Service Representative

Cambria Hotel Louisville Downtown - Whiskey Row; Louisville (KY); On-site; USD 22,000 - 23,000; Full time

Job summary

Cambria Hotel Louisville Downtown - Whiskey Row in Louisville, KY is seeking a Guest Service Representative to warmly greet guests, assist with check-in and room assignments, and answer questions about services and local attractions.

You will manage guest accounts, process payments, and coordinate with other departments to ensure a smooth stay. Hospitality experience and MS Office proficiency are preferred.

Qualifications

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.

Responsibilities

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Skills

Leadership

Communication

Organizational skills

Multitasking

Problem solving

PMS

Microsoft Office

Education

High School diploma or GED

Tools

PMS

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Representative

Full Time Cambria Hotel Louisville, Louisville, KY, US

8 days ago Requisition ID: 6921

Salary Range: $16.00 To $17.00 Hourly

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Guest Service Representative
Location: Cambria Hotel Louisville Downtown - Whiskey Row

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Skills & Abilities:

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.

Education & Experience:

• High School diploma or GED preferred.
• Hospitality customer service experience preferred.

Hours:

Physical Requirements:

• Standing for long periods, light lifting up to 40 pounds.

Work Conditions:

• Indoor environment with minimal exposure to adverse conditions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.