Guest Experience Agent — Grow into Leadership in Hospitality

Canopy by Hilton Memphis Downtown Beale Street; Memphis (TN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Travel discounts

Vacation pay

Job summary

Canopy by Hilton Memphis Downtown Beale Street is seeking a friendly Front Desk Agent to welcome guests, handle check-in/out, and provide information about local services. You will deliver personalized service to ensure memorable stays, collaborating with a team that values a positive guest experience and hospitality excellence.

The role requires excellent communication and multitasking, with flexible availability including weekends and holidays.

Qualifications

• Previous front desk experience in a branded or luxury hotel environment preferred.
• Previous Hilton experience preferred.
• Excellent English speaking, reading, and writing skills; Spanish proficiency is highly desired.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Manage guest information, assign rooms, and issue room keys.
• Answer questions and provide helpful information about hotel services and amenities.
• Deliver attentive, personalized service to create a positive guest experience.

Skills

English proficiency

Spanish language

Communication

Interpersonal skills

Tools

Microsoft Office

PEP hotel system

Job description

Canopy by Hilton Memphis Downtown Beale Street is seeking a friendly Front Desk Agent to welcome guests, handle check-in/out, and provide information about local services. You will deliver personalized service to ensure memorable stays, collaborating with a team that values a positive guest experience and hospitality excellence.

The role requires excellent communication and multitasking, with flexible availability including weekends and holidays.